Now it's time to connect your social media accounts to engage your community and turn them into ambassadors. Once pages are connected Spitche receives permissions to get all needed social media data about your future ambassadors.
Navigate to Program -> Pages to start.
Step 1: Connecting your Facebook page
- Click "Connect" button into Connect Facebook page block. You will be redirected to Facebook and see login screen if you are not logged in to Facebook.
- NB! Before continuing to the next step, make sure that you will login as a user with an administrator access to appropriate Facebook Page you want to connect to your program.
- To connect Instagram account you should have Facebook Page and connect it first.
- After redirecting to Facebook's platform, click "Continue" in order to connect the app to your Facebook account. Spitche app is named "Ambassador experience program" on Facebook.
- NB! Before continuing to the next step, make sure that the user you are connected with has an administrator access to your Facebook Page. If you do not have this access, click on "Cancel" and start the process from an account with administrator access to your Facebook page.
- Make sure that all permissions are turned on before finishing the process on Facebook, this information is used by our program to operate and count the actions from your ambassadors. Without permissions we will not be able to receive appropriate information.
- After confirming you will be redirected to your Spitche account to choose the page you want to connect to the program. Select appropriate Facebook page in the pop-up and click "Confirm" button.
- Your Facebook Page is connected when it appears on the Pages tab.
​​​​​​
Step 2: Connecting your Instagram page
To connect your Instagram page to your program, your Instagram page must be listed as a Professional Account and linked to your Facebook page you connected to Spitche program in step 1.
- Click "Connect" button into Connect Instagram page block. You will be redirected to Facebook if you didn't provide permissions to your Instagram page during step 1.
- Once Instagram page selected and permissions granted, you should reconfirm the page you want to connect to the program by selecting it on the pop-up appearing and clicking "Confirm" button.
- Your Instagram Page is connected when it appears on the Pages tab.
All done!
Troubleshooting social media pages connection and receiving information about your ambassadors
Pages are not displayed during connecting
- You are not an administrator of Facebook Page
- You logged to Facebook using different account
- Instagram Business Account is not linked to your Facebook Page
Information about ambassador's social media activity is not received
- You revoked any of the permissions given during the onboarding process on Facebooks side. You need to regain access to them.
- Access to your Facebook and Instagram pages was expired because you changed Facebook password, our "Ambassador experience program" app was removed from Facebook Business integration section or access was invalidated by behalf of Facebook because of security reason. If the access is expired, we will send you the corresponding email with the instructions on how to refresh it.
- We lost access to your Facebook page because you migrated to Meta Work Account. You need to reauthorise assets connected to "Ambassador experience program" app. Reach out to us in order to receive personal link to reconnect your Facebook and Instagram pages.
- Your Spitche program is not activated. Go to Program -> Pages to check status.
- Admin with access to Facebook page was removed from Spitche account.
If you have issues with the process of connecting your social media pages to your program, you stopped receiving information about ambassador's social media actions please contact us by raising a new support ticket.